It is famous the phrase that we have been hearing all our lives that says that we must not generalize. But, on some occasions, it is necessary and can come in handy. For example, the generalization we can make of our clients.
Each client is different, but some common characteristics can help us group them into five different types, in which you can include your regular clients and thus know how to treat them.
Let’s see them.
There are indeed many types of clients, but we are going to group them into five primary types:
How to deal with him: it is best to answer his doubts and mistrust in the most appropriate, convincing, and transparent way possible, always using accurate data. If you are still suspicious, try offering real testimonies of other cases similar to yours.
How to deal with him : the best thing is to listen to them, weigh their demands and make them understand if they are possible or not.
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How to deal with him: the most important thing is to avoid confrontations with him and give him information so that he understands that, although you consider him a particular client, you cannot break the rules with the rest of your clients.
How to deal with him: Arm yourself with patience and, of course, never get down to his level. With any luck, you’ll be able to strike up a conversation with him.
How to deal with him: having patience, education, and giving him the reason from time to time to stay calm. When he’s comfortable knowing he’s right, it’s time to win him over.
Infographic created by Clover Network, a retail POS company
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